Employment Application

 

POSITION: Practice Manager 

REPORTS TO: Director of Dental Programs 

PROVIDES SUPERVISION TO: Registered Dental Hygienists, Dental Assistants, Patient Care Coordinator, Front Desk Coordinator 

FLSA CLASSIFICATION: Exempt 

ANTICIPATED HIRE DATE: April 2022 

  • View the Practice Manager job description here.

    POSITION SUMMARY: 

    The Practice Manager is responsible for the day-to-day operation and staffing of Cass County Dental Clinic.   

    HOURS & LOCATION: 

    The Practice Manager works full-time 5 days per week for a total of 40 hours. The primary office is located within the Belton clinic; however, the Practice Manager works a minimum of one day per week at the Harrisonville clinic.  

    DUTIES & RESPONSIBILITIES 

    • The Practice Manager responsibilities include, but are not limited to: 
    • Provides Cass County Dental Clinic leadership  
    • Ensures that all team members are adequately trained in their primary role and ensures cross training has been done so that workflows can be maintained in the absence of Dental Clinic staff 
    • Coordinates fee collection for efficiencies in the revenue cycle and understands how to utilize reports 
    • Hires and orients staff and completes performance evaluations   
    • Coordinates scheduling of clinic employees to ensure appropriate staffing 
    • Manages supplies, contracted services, and equipment for clinic within a predetermined budget 
    • Arranges building maintenance and equipment repairs  
    • Advises on the purchase of annual equipment and supplies inventories 
    • Resolves any specific patient complaints and mediates any conflict between team members, if necessary 
    • Processes and submits accounts payable vouchers twice each month 
    • Coordinates weekly staff meetings and activities within the Dental Clinic for staff 
    • Assists with reports as required by the Coalition, Board and Funders 
    • Processes bi-weekly payroll 
    • Any other duties as delegated by the Director of Dental Programs 

    QUALIFICATIONS: 

    • Knowledge of practice management and fiscal accountability 
    • Knowledge of Risk Management and Compliance 
    • Familiar with Quality Assurance and must know how to implement quality measures 
    • Must possess strong communication, interpersonal, organization, problem-solving, writing and project management skills. Must be dependable, detail oriented, accurate, and have the ability to manage multiple priorities.   
    • Must possess computer skills with working knowledge of Excel and Microsoft Office Suite including Electronic Medical Records 
    • Must possess excellent written and verbal communication skills 
    • Must be able to relate with patients and other health care personnel 
    • Should understand social and cultural sensitivity appropriate to ethnically and economically diverse patient-and employee-base 
    • Willingness to educate patients and the community about oral health and the role of our safety net dental clinic  
    • Commitment to expanding access to dental care for the underserved in Cass County and the surrounding areas 

    EDUCATION & EXPERIENCE: 

    • Minimum of a Bachelor’s degree in business administration, non-profit management or health care and 3 years of clinical operations or management experience preferred 
    • Experience in a community health or dental setting is preferred  
    • Experience with Patterson dental software is preferred               

    ESSENTIAL FUNCTIONS: 

    The Practice Manager must be able to demonstrate critical, logical and analytical thinking while also possessing motor, auditory, and visual skills that enable them to perform their job duties as described herein.  

    Cass County Dental Clinic complies with the Americans with Disabilities Act (ADA) and makes reasonable accommodations upon request for qualified individuals. If you believe you may need accommodations to assist you in performing your job duties, please contact the Director of Dental Programs.  

    Critical Thinking: required for sound judgment and professional behavior 

    • develop and evaluate potential solutions to problems 
    • bring ideas and solutions to the team for improved workflow, patient care, and other administrative processes 
    • maintain confidentiality 
    • interpret information from patient records to understand which treatment is existing, proposed or has been referred out 
    • establish priorities, organize workload and manage time in order to complete tasks within allotted timeframe for each work day or in time to meet each deadline 
    • understand basic dental terminology and procedures in order to answer patient questions  
    • recognize opportunities to adjust the schedule template while still allowing adequate time for procedures and understanding which procedures may be placed adjacent to one another  
    • make and defend sound judgements 

    Interpersonal Skills: required to interact with others from a variety of social, emotional, cultural, and intellectual backgrounds 

    • establish good rapport with patients, guardians, coworkers, and other healthcare providers  
    • critically evaluate performance, accept constructive criticism, accept responsibility for errors and work to improve performance   
    • be compassionate, ethical and sensitive to the needs of patients, guardians, and coworkers  
    • work together to reach a common goal (team player) 
    • be honest and show integrity in all interactions  
    • inspire team members to reach their full potential and the goals of the organization 
    • negotiate service contracts and supply/equipment pricing for the most effective use of clinic funds 

    Communication: required for constructive interaction with others  

    • communicate fluently  
    • follow written and oral instructions to comply with clinic policies and procedures  
    • draft clear written policies and procedures with minimal grammatical errors 
    • communicate concisely, effectively, and courteously  
    • use direct communicate and active listening skills with patients, guardians, coworkers and other healthcare professionals  
    • efficiently manage a multiline phone, transfer calls, retrieve voice messages and route to appropriate parties 
    • convey empathy and avoid making accusations or passing judgment during communication while tactfully holding others accountable for their oral health status or actions   
    • explain and enforce clinic policies and rationale  
    • maintain clear, concise, and accurate records of all communications and attempts to communicate with patients and employees  
    • perform computer functions, navigate software, monitor and respond to emails & text messages 
    • respond quickly to verbal instructions, feedback, and questions in a noisy, fast-paced work environment, both in-person and over the phone  

    Mobility & Touch: manual dexterity and physical agility necessary to perform duties  

    • manual dexterity sufficient for typing and use of a mouse to efficiently navigate computer applications and enter accurate clinical and personnel notes 
    • sitting at the computer for extended periods 

    Visual Ability: required to read and understand written documentation both in paper and electronic formats  

    • read and comprehend text, numbers, and charts displayed in print or on a monitor  
    • observe body language and nonverbal cues   

    Emotional Endurance: ability to work in a fast-paced, sometimes stressful environment, and adapt to changes while maintaining emotional control and flexibility  

    • calmly react to urgent situations 
    • recognize your own stress level and seek assistance appropriately 
    • perform multiple tasks and establish priorities while focusing attention on the task at hand 
    • set realistic expectations to meet the requirements of the job while upholding the highest standards of professionalism  
    • ability to maintain emotional control with others  
    • ability to evaluate situations, recommendations, and guidelines to make evidence-based decisions 
    • possess the confidence to stand behind decisions, the flexibility to adjust, and the humility to admit when your actions or decisions were in error 

    Environmental Safety: ability to protect self and others from environmental risks and hazards 

    • follow established policies and procedures related to employee and patient safety, including but not limited to OSHA and CDC guidelines 
    • hold employees accountable for following established health and safety protocols 
    • wear appropriate Personal Protective Equipment (PPE) while performing certain housekeeping tasks as described in CCDC’s Bloodborne Pathogens Exposure Control Plan 
    • use disinfectants and cleaning agents according to manufacturer instructions  
    • tolerate frequent handwashing  
    • implement sanctions against noncompliant employees 

Cass Community Health Foundation and Cass County Dental Clinic are Equal Opportunity employers and comply with all Federal and State laws prohibiting employment discrimination because of race, color, religion, sex, gender identity, age, national origin, pregnancy, sexual orientation, military status, disability, or any other characteristics protected by applicable law.

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I certify that the answers given by me to the foregoing questions and statements are true and correct without consequential omissions of any kind whatsoever. I agree that my employer shall not be liable in any respect if my employment is terminated because of false statements, answers or omissions made by me in this questionnaire. I also understand a conditional offer of employment may be based on results of an Investigative background check and a later medical examination. The Cass Community Health Foundation/Cass County Dental Clinic is an equal opportunity employer. The Cass Community Health Foundation/Cass County Dental Clinic does not discriminate because of race, color, religion, sex, national origin, ancestry, disability, marital status or age in employment. I authorize any educational institution and my former employers to provide any information they may have regarding me in their records. I hereby release them, their employees and Cass Community Health Foundation/Cass County Dental Clinic from all liability for any damage whatsoever for providing or obtaining same. I agree if employed by Cass Community Health Foundation/Cass County Dental Clinic to be paid in accordance with the Fair Labor Standards Act. The law provides that an employee may be paid every two weeks. I hereby agree if employed by Cass Community Health Foundation/Cass County Dental Clinic to abide by the rules and policies of Cass Community Health Foundation/Cass County Dental Clinic. I understand that my application will remain in the active file for a period of one year from the date of application. The employee and Cass Community Health Foundation/Cass County Dental Clinic have a right to freely enter into the employment relationship and sever this relationship at any time for any reason. The Immigration Reform and Control Act of 1986 requires all employers to verify IDENTITY and EMPLOYMENT AUTHORIZATION for all employees. Further, I understand that any employment is not for a stated period of time and may be terminated with or without cause, at any time, at the option of either myself or my employer. In addition, should my employer be or become subject to the conditions of the Drug-Free Workplace Act of 1988, I agree to abide by such established policies as relates thereto.