Who We Are

POSITION: Director of Programs & Partnerships 
REPORTS TO: President & CEO 
PROVIDES SUPERVISION TO: Practice Manager & School-based Program Coordinator 
FLSA CLASSIFICATION: Exempt 
 
POSITION SUMMARY: 
 
CASS COUNTY DENTAL CLINIC:
Cass County Dental Clinic is Cass Community Health Foundation’s nonprofit dental clinic that provides services to children and adolescents from birth through age 20 as well as pregnant people who are insured through Missouri Medicaid of uninsured and low-income.

The Director of Programs & Partnerships represents Cass County Dental Clinic (CCDC) in the community and creates partnerships that assist the organization in achieving its mission to empower the community through improved health.  The Director is responsible for raising awareness among schools, businesses, nonprofits, and governmental entities about the importance of oral health to overall health, the economic impact of poor oral health, and the oral health services provided by Cass County Dental Clinic.  
 
SUMMARY:  The Director provides leadership, oversight, and evaluation to clinic and school-based oral health programs and ensures compliance with all applicable laws.    
 
HOURS & LOCATION: 
The Director of Programs & Partnerships works full-time 5 days per week for a total of 40 hours per week. Although the Director’s primary office is in Cass County Dental Clinic’s Belton facility, they will spend time offsite for networking opportunities, meetings and other events as a representative of the Clinic. The Director may occasionally work from the Harrisonville clinic or the Foundation offices.  
 
DUTIES & RESPONSIBILITIES: 
Responsibilities include, but are not limited to: 

• Assesses, plans, implements and evaluates oral health programs 
• Develops annual goals and creates the annual budget 
• Drafts policies and evaluates protocols and procedures that comply with the most current accepted professional standards  
• Seeks opportunities for revenue-driven, collaborative-based programs and services 
• Oversees and prepares monthly, quarterly and annual reports as required by the Coalition, Board and Funders 
• Manages and ensures compliance of employee benefit offerings including health, dental, and vision insurance, retirement accounts, and continuing education allowances 
• Completes provider credentialing, re-credentialing, and all provider re-verifications, updates, re-attestations, and terminations, as required by insurance plans 
• Oversees Clinic asset management, including keeping current device audits as required under HIPAA, assigning numbers to new assets & equipment, as needed, communicating asset additions or removal to the Director of Finance, and completing semi-annual inventories of fixed assets, minor equipment, computers & other devices.  
• Coordinates the clinic’s Quality Assurance/Performance Improvement Plan using guidelines set in place by Institute of Medicine and other national quality groups 
• Ensure complete & accurate recordkeeping in compliance with all organizational policies, as well as local, state, and federal laws by seeking out resources, staying up to date with compliance issues, developing policies, implementing procedures, and training staff, including but not limited to Dept. of Labor, Medicaid, Fire Safety, as well as CDC, OSHA, and HIPAA  
• Responsible for OSHA and CDC Compliance, including periodic review of policies & procedures, initial and annual employee training and assignment of and documentation of compliance activities, such as Hep B vaccinations, Exposure Control Plan, Hazard Communication Plan, dental unit waterline testing, spore testing, nitrous oxide monitoring, and overseeing any remediation, as necessary  
• Act as the HIPAA Compliance Officer, ensuring completion of an annual HIPAA audit, review of all Privacy & Security policies & procedures, initial; and annual employee HIPAA training, and periodic HIPAA reminders/retraining during team meetings and by sharing information via email 
• Develops the Clinic’s workforce pipeline through partnerships with local dental assisting, dental hygiene, and dental schools or programs; career development opportunities through local high schools; hosting DA certificate programs, such as BLS, Nitrous Oxide, and/or Sedation courses on-site; arrange internships with partners 
• Recruit dentists, dental hygienists, and other team members through these and other strategic partnerships, such as with the Missouri Coalition for Oral Health   
• Maintains positive and collaborative working relationships with internal and external stakeholders 
• Reviews and approves Accounts Payable vouchers  
• Spends time in the local communities building relationships, developing patient recruitment plans and providing leadership as appropriate 
• Provide ideas, rationale, and reporting to the Foundation necessary for fundraising activities, grant writing, and reporting back to funders 
• Hire, orient, and train Practice Manager and School-based Program Coordinator 
• Participate in onboarding for all employees to include an organizational overview/history and required HIPAA  
• Represent Cass County Dental Clinic on or advisory or other committees, including but not limited to Concorde Career College’s Program Advisory Committee, Grandview School District’s Wellness Committee, Cass County Coalition, and the Grandview Parents As Teachers advisory committee 

QUALIFICATIONS: 

• Minimum of a bachelor's degree in business administration, non-profit management or health care and 5 years of clinical operations or management experience preferred 
• Experience in a community health or dental setting  
• Knowledge of fiscal accountability, risk management and compliance 
• Familiar with Quality Assurance and must know how to implement quality measures 
• Must possess strong communication, interpersonal, organization, problem-solving, writing and project management skills.  
• Must be dependable, detail oriented, accurate, and able to manage multiple priorities.   
• Must possess computer skills with working knowledge of Microsoft 365 and Electronic Medical Records 
• Must possess excellent written and verbal communication skills 
• Must be able to relate with patients, community members, and health care personnel 
• Should understand social and cultural sensitivity appropriate to ethnically and economically diverse patient-and employee-base 
• Willingness to educate patients and the community about oral health and the role of our safety net dental clinic  
• Commitment to expanding access to dental care for the underserved in Cass County and the surrounding areas 

EDUCATION & EXPERIENCE:       
 
ESSENTIAL FUNCTIONS: 
The Director of Dental Programs & Partnerships must be able to demonstrate critical, logical and analytical thinking while also possessing motor, auditory, and visual skills that enable them to perform their job duties as described herein.  
 
Cass County Dental Clinic complies with the Americans with Disabilities Act (ADA) and makes reasonable accommodations upon request for qualified individuals. If you believe you may need accommodations to assist you in performing your job duties, please contact the President & CEO.  
 
Critical Thinking: required for sound judgment and professional behavior 

• develop and evaluate potential solutions to problems 
• bring ideas and solutions to the team for improved workflow, patient care, and other administrative processes 
• maintain confidentiality 
• interpret information from patient records to understand which treatment is existing, proposed or has been referred out 
• establish priorities, organize workload and manage time in order to complete tasks within allotted timeframe for each work day or in time to meet each deadline 
• understand basic dental terminology and procedures in order to answer patient questions  
• recognize opportunities to adjust the schedule template while still allowing adequate time for procedures and understanding which procedures may be placed adjacent to one another  
• make and defend sound judgements

Interpersonal Skills: required to interact with others from a variety of social, emotional, cultural, and intellectual backgrounds 

• establish good rapport with patients, guardians, coworkers, and other healthcare providers  
• critically evaluate performance, accept constructive criticism, accept responsibility for errors and work to improve performance   
• be compassionate, ethical and sensitive to the needs of patients, guardians, and coworkers  
• work together to reach a common goal (team player) 
• be honest and show integrity in all interactions  
• inspire team members to reach their full potential and the goals of the organization 

 Communication: required for constructive interaction with others  

• communicate fluently  
• follow written and oral instructions to comply with clinic policies and procedures  
• draft clear written policies and procedures with minimal grammatical errors 
• communicate concisely, effectively, and courteously  
• use direct communicate and active listening skills with patients, guardians, coworkers and other healthcare professionals  
• efficiently manage a multiline phone, transfer calls, retrieve voice messages and route to appropriate parties 
• convey empathy and avoid making accusations or passing judgment during communication while tactfully holding others accountable for their oral health status or actions   
• explain and enforce clinic policies and rationale  
• maintain clear, concise, and accurate records of all communications and attempts to communicate with patients and employees  
• perform computer functions, navigate software, monitor and respond to emails & text messages 
• respond quickly to verbal instructions, feedback, and questions in a noisy, fast-paced work environment, both in-person and over the phone  

Mobility & Touch: manual dexterity and physical agility necessary to perform duties  

• manual dexterity sufficient for typing and use of a mouse to efficiently navigate computer applications and enter accurate clinical and personnel notes 
• sitting at the computer for extended periods 

Visual Ability: required to read and understand written documentation both in paper and electronic formats  

• read and comprehend text, numbers, and charts displayed in print or on a monitor  
• observe body language and nonverbal cues   

Emotional Endurance: ability to work in a fast-paced, sometimes stressful environment, and adapt to changes while maintaining emotional control and flexibility  

• calmly react to urgent situations 
• recognize your own stress level and seek assistance appropriately 
• perform multiple tasks and establish priorities while focusing attention on the task at hand 
• set realistic expectations to meet the requirements of the job while upholding the highest standards of professionalism  
• ability to maintain emotional control with others  
• ability to evaluate situations, recommendations, and guidelines to make evidence-based decisions 
• possess the confidence to stand behind decisions, the flexibility to adjust, and the humility to admit when your actions or decisions were in error 

 Environmental Safety: ability to protect self and others from environmental risks and hazards 

• follow established policies and procedures related to employee and patient safety, including but not limited to OSHA and CDC guidelines 
• hold employees accountable for following established health and safety protocols 
• wear appropriate Personal Protective Equipment (PPE) while performing certain housekeeping tasks as described in CCDC’s Bloodborne Pathogens Exposure Control Plan 
• use disinfectants and cleaning agents according to manufacturer instructions  
• tolerate frequent handwashing  
• implement sanctions against noncompliant employees